Shipping & Returns

Shipping

We currently ship within the United Kingdom.

  • Standard UK Delivery (Royal Mail)
    Estimated delivery time: 2–5 working days

  • Free UK Shipping
    Enjoy FREE UK shipping on orders over £35

Once your order has been dispatched, you will receive a confirmation email.

Packaging

Every order is carefully packed with love and attention to detail.

Free gift box is available upon request
Simply leave a note at checkout (e.g. “Gift box please”).

Returns & Exchanges

We hope you love your purchase. If something isn’t quite right, we’re here to help.

  • Returns are accepted within 14 days of receiving your order

  • Items must be unused, in original condition, and returned in original packaging

For hygiene reasons, we may not be able to accept returns on certain items (e.g. earrings) unless faulty.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.
Kindly include your order number and clear photos so we can assist you quickly.

How to Request a Return

Please email us at: chandomlux@gmail.com
Include:

  • Order number

  • Item(s) you would like to return

  • Reason for return

We will reply with return instructions as soon as possible.