Shipping & Returns

Comprehensive Shipping Information

Shipping

We currently ship within the United Kingdom.

  • Standard UK Delivery (Royal Mail)
    Estimated delivery time: 2–5 working days

  • Free UK Shipping
    Enjoy FREE UK shipping on orders over £35

Once your order has been dispatched, you will receive a confirmation email.

Packaging

Every order is carefully packed with love and attention to detail.

Free gift box is available upon request
Simply leave a note at checkout (e.g. “Gift box please”).

Returns & Exchanges

We hope you love your purchase. If something isn’t quite right, we’re here to help.

  • Returns are accepted within 14 days of receiving your order

  • Items must be unused, in original condition, and returned in original packaging

For hygiene reasons, we may not be able to accept returns on certain items (e.g. earrings) unless faulty.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.
Kindly include your order number and clear photos so we can assist you quickly.

How to Request a Return

Please email us at: chandomlux@gmail.com
Include:

  • Order number

  • Item(s) you would like to return

  • Reason for return

We will reply with return instructions as soon as possible.

Shipping Methods and Delivery Times

Our shipping process is designed to provide fast and reliable delivery options that suit your needs. We offer several shipping methods including standard, expedited, and express, each with estimated delivery times clearly outlined at checkout. Orders are processed within 1-2 business days, and tracking information is provided to help you monitor your package's progress. Our goal is to make sure your order arrives on time and in perfect condition, no matter where you are located.

Shipping Costs and Free Shipping Offers

Shipping costs vary depending on the delivery method and destination, with transparent pricing shown during checkout to avoid surprises. We also offer free shipping promotions on select orders or when you meet minimum purchase requirements. This makes it easier and more affordable for you to get your items delivered. Our pricing policy ensures you get the best value without compromising on delivery speed or service quality.

Return Policy and Process

Customer satisfaction is important to us, which is why we provide a straightforward return policy. If you are not satisfied with your purchase, you can return eligible items within 30 days of receipt. Returns must be in original condition, and our support team is available to guide you through the process. Refunds or exchanges will be processed promptly once the returned items are received and inspected, making returns simple and hassle-free.