Shipping policy
# Shipping & Delivery Policy
Thank you for shopping with us! Below you will find all the details regarding our shipping options, delivery timeframes, and customs policies.
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### 1. Processing & Handling Time
• All standard in-stock orders are processed and dispatched within *1–3 business days* (Monday to Friday, excluding UK Bank Holidays).
• Custom-made or personalized jewelry may require additional processing time as stated on the product page.
• Once your order is dispatched, you will receive a confirmation email containing your tracking number.
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### 2. United Kingdom Shipping (Domestic)
We offer fast and reliable tracked delivery across the UK:
• *Standard Tracked Delivery (2–4 business days):*
* *FREE* on all UK orders of *£35.00 and above*.
* *£2.99* for orders under £35.00.
• *Express Delivery (1–2 business days):*
* Flat rate of *£6.99*.
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### 3. European Union (EU) & International Shipping
We proudly ship to customers across the European Union and worldwide via Royal Mail International Tracked services.
• *Standard International Tracked (EU):*
* Flat rate of *£8.99* (Estimated 5–10 business days depending on destination).
• *Delivery Timeframes:* International delivery times are estimates and may vary slightly due to local customs processing or postal services in your destination country.
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### 4. Customs, Duties & Import Taxes (EU & Worldwide)
*Important Notice for International & EU Customers:*
* *All international orders are shipped on a DDU (Delivered Duty Unpaid) basis.*
* Product prices and shipping fees displayed at checkout *DO NOT* include local value-added taxes (VAT), import duties, or customs handling fees levied by the destination country.
* Any customs fees, import taxes, or local postal handling charges are the sole responsibility of the customer/recipient upon delivery.
* If a parcel is refused due to unpaid customs charges, the original shipping costs and any return fees incurred will be deducted from your final refund.
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### 5. Tracking Your Order
Every parcel is shipped with a tracked service. Once your tracking link is updated, you can monitor your shipment's journey directly via the carrier portal (e.g., Royal Mail or your local postal carrier).
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### 6. Lost, Delayed, or Damaged Parcels
• *Damaged in Transit:* If your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and the damaged jewelry.
• *Delayed Parcels:* Please allow an additional 5 business days beyond the estimated delivery date during peak holiday periods before reporting a missing package.
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### 7. Returns & Return Shipping Costs
• Customers are responsible for paying their own return shipping costs.
• We strongly recommend using a *Tracked / Signed-for* service when returning items, as we cannot issue refunds for parcels that are lost in transit without proof of delivery.