Terms of service
# Terms of Service
Welcome to Chandom Lux. These Terms of Service ("Terms") govern your use of our website and the purchase of any products from our online store.
By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions.
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### 1. General Conditions
• By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian to make online purchases.
• We reserve the right to refuse service or cancel orders in cases of suspected fraud, stock errors, or unauthorized transactions.
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### 2. Products, Pricing & Accuracy
• *Product Descriptions:* We make every effort to display the colors, cuts, and specifications of our jewelry (including Solid 9ct Gold, Lab-Grown Diamonds, and Lab-Created Gemstones) as accurately as possible. Slight variations may occur due to display monitor differences.
• *Pricing:* All prices are displayed in GBP (£) unless otherwise selected on the website. Prices are subject to change without prior notice.
• *Pricing Errors:* In the rare event of a pricing or typographical error, we reserve the right to cancel any affected orders and issue a full refund prior to fulfillment.
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### 3. Orders & Payment
• We accept standard payment methods through our secure checkout partners (e.g., Shopify Payments, PayPal, Apple Pay).
• Order acceptance occurs once your payment is successfully verified and your parcel is dispatched from our fulfillment facility.
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### 4. Cancellation & Statutory Consumer Rights
• Under the *UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013* and EU consumer law, you have the statutory right to cancel and return your order within *14 calendar days* of receiving your items.
• Specific exceptions to this return right apply strictly to *pierced earrings* (where hygiene seals are broken) and *custom/personalized bespoke jewelry*, as detailed in our separate Return & Refund Policy.
• Return postage is the sole responsibility of the customer unless an item is confirmed faulty or damaged upon arrival.
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### 5. International Shipping, Taxes & Customs (EU & Worldwide)
• For orders shipped outside the United Kingdom (including the European Union), orders are dispatched on a *Delivered Duty Unpaid (DDU)* basis.
• Product prices and shipping fees do *not* include local import taxes, customs duties, or postal handling charges imposed by destination countries. The buyer/recipient is solely responsible for settling these fees upon delivery.
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### 6. Intellectual Property
All content on this website, including jewelry product images, brand logo, text, graphics, and styling, is the intellectual property of Chandom Lux and is protected under UK and international copyright laws. Unauthorized reproduction or commercial use is strictly prohibited.
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### 7. Limitation of Liability
To the maximum extent permitted by UK law, Chandom Lux shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, or fraudulent misrepresentation.
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### 8. Governing Law & Jurisdiction
These Terms of Service and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the *laws of England and Wales*. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
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### 9. Contact Information
For any legal inquiries, policy questions, or support regarding these Terms, please contact us at:
• *Brand Name:* Chandom Lux
• *Email:* chandomlux@gmail.com
• *Mailing Address:* PO BOX 352, Warrington, WA1 9JT, United Kingdom